These Terms & Conditions ("Terms") govern your access to and use of the MoneyBeat platform, including our website(s), mobile application(s), customer support channels, and related services (together, the "Platform"). By creating an account, accessing, or using the Platform, you agree to be bound by these Terms.
If you do not agree, you must not use the Platform.
1. About MoneyBeat
1.1. The Platform is operated by Moneybeat Group, UAB.
Company registration number: 307660987
Registered address: V. Nageviciaus g. 3, LT-08237 Vilnius
Email: support@moneybeat.eu
Website: moneybeat.eu
Support portal: help.moneybeat.eu
1.2. MoneyBeat provides a digital platform that enables you to access certain financial and non-financial features. Some features may be delivered with the support of third-party partners, including financial institutions, payment service providers, card program managers, identity verification providers, and other service providers (each a "Partner").
1.3. Where a Partner is involved, certain features may be subject to additional Partner terms, policies, eligibility requirements, verification procedures, and processing rules. MoneyBeat may help facilitate onboard and support, but Partner requirements may apply.
2. Definitions
- "Account" means your MoneyBeat user account on the Platform.
- "Business User" means a legal entity using the Platform.
- "Individual User" means a natural person using the Platform.
- "Services" means the services and features accessible through the Platform.
- "You" means the person or entity accepting these Terms.
- "Applicable Law" means laws, regulations, court orders, sanctions, and compliance obligations applicable to you, MoneyBeat, and/or Partners.
3. Eligibility and Account Registration
3.1. You must be at least 18 years old to register as an Individual User.
3.2. If you register on behalf of a Business User, you confirm you have the authority to bind the business.
3.3. You must provide information that is true, accurate, complete, and up to date. You must promptly update any information that changes.
3.4. We may refuse, limit, suspend, or discontinue access to the Platform or Services where necessary for security, risk, compliance, operational, or legal reasons.
4. Services Available Through the Platform
- 4.1. Account onboarding (including identity and business verification requests).
- 4.2. User profile and account settings management.
- 4.3. Payment and transfer features (e.g., local and international transfers, where available).
- 4.4. Account identifiers (e.g., IBAN or equivalent, where available).
- 4.5. Cards (virtual and/or physical, where available).
- 4.6. Statements and transaction history.
- 4.7. Customer support, dispute handling, and service communications.
- 4.8. Other features introduced from time to time.
5. Verification, Screening, and Compliance
5.1. You agree to complete any required verification steps and to provide documents and information when requested by MoneyBeat and/or Partners.
5.2. Verification and ongoing reviews may include identity checks, business checks, beneficial ownership checks, sanctions and PEP screening, fraud checks, and ongoing monitoring, as required by Applicable Law and Partner requirements.
5.3. If you do not provide requested information, or if verification cannot be completed, we may restrict, suspend, or close your Account and/or disable certain Services.
5.4. You authorize MoneyBeat to collect and share relevant information with Partners and service providers as necessary to provide Services, prevent fraud, comply with legal obligations, and manage risk.
6. Account Security
6.1. You must keep your credentials, devices, and authentication methods secure. Do not share your login details with others.
6.2. You are responsible for activity performed through your Account unless you promptly notify us of unauthorized use and we confirm remedial steps.
6.3. You must notify MoneyBeat immediately if you suspect unauthorized access, fraud, loss/theft of a device, or compromised credentials.
6.4. We may apply security controls such as MFA, device verification, transaction verification, velocity limits, and risk-based restrictions.
7. Acceptable Use
7.1. You must use the Platform and Services only for lawful purposes and in accordance with these Terms and Applicable Law.
7.2. You must not use the Platform for:
- fraud, deception, or dishonest activity,
- money laundering, terrorist financing, or sanctions evasion,
- illegal goods/services,
- unauthorized or unlicensed financial activities,
- actions that harm the Platform, Partners, or other users,
- attempts to access systems or data without permission,
- reverse engineering, exploitation, or disruption of the Platform.
7.3. We may apply limits, controls, or restrictions at any time to manage risk, comply with requirements, and protect users.
8. Transactions, Processing, and Errors
8.1. Transaction execution depends on factors such as cut-off times, banking networks, intermediary processing, compliance screening, and system availability.
8.2. We may delay, reject, suspend, cancel, reverse, or return transactions where required for security, fraud prevention, compliance screening, legal obligations, Partner requirements, suspected error, or suspected unauthorized activity.
8.3. You are responsible for providing correct beneficiary details. Incorrect information may result in delays, rejection, loss, or additional fees charged by third parties.
8.4. If the Platform displays a balance, statement, or transaction status, it may be subject to processing delays and reconciliation. If you believe information is incorrect, you must notify us promptly.
9. Cards (If Available)
9.1. If card functionality is available to you, card issuance and card processing may involve Partners and may be subject to additional card program terms and card scheme rules.
9.2. You must keep your card details secure. If a card is lost/stolen or compromised, you must take immediate steps within the Platform (if available) and notify Support.
9.3. Refunds, reversals, disputes, and charge backs are subject to applicable rules, evidence requirements, and processing timelines.
10. Fees and Charges
10.1. Fees may apply for certain features (e.g., subscription plans, transfers, cards, FX, expedited service). Applicable fees will be shown in the Platform and/or on the pricing page before you confirm a paid action.
10.2. You authorize MoneyBeat (and/or Partners where applicable) to deduct applicable fees from balances or charge a linked payment method, where permitted.
11. Communications
11.1. We may contact you via email or support channels for service communications, security alerts, compliance requests, and operational updates.
11.2. You agree to receive essential service communications. Marketing communications will be sent according to your preferences and Applicable Law.
12. Platform Availability and Changes
12.1. We aim to provide reliable service but do not guarantee uninterrupted availability.
12.2. We may perform maintenance or upgrades, including emergency work, which may cause temporary unavailability.
12.3. We may change, suspend, or discontinue any feature or Service at any time for security, risk, operational, legal, or business reasons.
13. Data Protection and Privacy
13.1. We process personal data in accordance with our Privacy Policy and applicable data protection laws.
13.2. You acknowledge that providing Services may require data sharing with Partners and service providers, including cross-border processing where legally permitted.
13.3. If you provide third-party personal data (e.g., business representatives or beneficial owners), you confirm you have the legal right to do so and that required notices/consents have been provided.
14. Intellectual Property
14.1. The Platform, software, branding, trademarks, designs, and content are owned by or licensed to MoneyBeat and protected by intellectual property laws.
14.2. MoneyBeat grants you a limited, non-exclusive, non-transferable, revocable license to use the Platform solely for its intended purpose in accordance with these Terms.
14.3. You must not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the Platform except where permitted by law.
15. Suspension, Restriction, and Closure
15.1. We may restrict, suspend, or close your Account immediately if:
- you breach these Terms,
- we suspect unauthorized activity, fraud, or prohibited use,
- required verification cannot be completed,
- required by Applicable Law or Partner requirements,
- your use creates unacceptable risk.
15.2. We may also close accounts that remain inactive for extended periods, where reasonable notice can be provided.
15.3. If your Account is closed, your access to the Platform and Services will end. Some provisions survive closure, including record-keeping, compliance obligations, fee settlement, and dispute handling.
16. Disclaimers
16.1. The Platform is provided on an "as is" and "as available" basis to the maximum extent permitted by law.
16.2. MoneyBeat does not guarantee that:
- the Platform will always be available, uninterrupted, secure, or error-free,
- transactions will be completed without delays (as processing may involve third parties),
- Services will be available in all countries or for all users.
16.3. Nothing in these Terms removes mandatory rights you may have under Applicable Law, including consumer protection rights where applicable.
17. Limitation of Liability
17.1. To the maximum extent permitted by law, MoneyBeat is not liable for:
- losses caused by your breach, negligence, incorrect information, or unauthorized access due to your failure to secure credentials;
- indirect, consequential, special, or punitive damages;
- failures or delays caused by third parties outside our reasonable control (including banking networks, intermediaries, Partners, telecom providers, cloud providers);
- delays or actions required for security, compliance screening, legal obligations, or risk controls.
17.2. Where MoneyBeat is liable and liability cannot be excluded, MoneyBeat's total liability will be limited to the maximum extent permitted by law and may be capped to the fees you paid to MoneyBeat for the relevant Service during the last 6 months, unless Applicable Law requires otherwise.
17.3. Nothing in these Terms limits liability for fraud or wilful misconduct or any liability that cannot be excluded under Applicable Law.
18. Complaints and Disputes
18.1. If you have a complaint, contact us at support@moneybeat.eu or via help.moneybeat.eu with a clear explanation and relevant details.
18.2. Some issues may require investigation with Partners or third parties, which may affect timelines. We will communicate status updates where appropriate.
19. Changes to These Terms
19.1. We may update these Terms to reflect changes to the Platform, Services, security requirements, Partners, operational processes, or Applicable Law.
19.2. If changes are material, we will notify you via email and/or in-app notification before they take effect, unless urgent changes are required for security or legal reasons.
19.3. Continued use of the Platform after the effective date means you accept the updated Terms.
20. Governing Law and Jurisdiction
20.1. These Terms are governed by the laws of Lithuania, unless mandatory laws in your country of residence require otherwise.
20.2. Disputes shall be subject to the courts of Vilnius, Lithuania, subject to any mandatory consumer rights.
21. Miscellaneous
21.1. Severability: If any provision is invalid or unenforceable, the remaining provisions remain in effect.
21.2. Entire Agreement: These Terms and referenced policies (Privacy Policy, Fee Schedule, Acceptable Use Policy, if any) form the entire agreement regarding the Platform.
21.3. Assignment: You may not assign your rights without our consent. We may assign these Terms as part of a merger, acquisition, restructuring, or sale, where permitted by law.